Privacy Policy

This Privacy Policy outlines how Twinqo collects, uses, protects, and handles personal information. Our commitment is to safeguard the privacy of all individuals who interact with the Twinqo Casino gaming site. This document applies to all data processed through our services and explains the procedures for managing information.

Information Collection and Use

To provide and maintain services, we collect certain information. This may include:

Account Information: When an account is created, we collect details such as an email address, username, and password.
Transactional Data: Information related to deposits and withdrawals is processed to facilitate payments. This includes cryptocurrency wallet addresses.
Technical Information: We automatically gather data such as IP address, device type, and browser information to ensure site functionality and security.
Verification Data: Although we operate with a no-KYC claim, we may request verification documents under specific circumstances, such as before a significant withdrawal or for security reviews. These documents could include a passport, proof of address, or payment ownership proof.

Legal Basis for Processing Data

The processing of personal data is conducted on several legal bases:

Performance of a Contract: To provide the gaming services requested and manage the user account as per our Terms and Conditions.
Legal Obligation: To comply with legal and regulatory requirements, including anti-money laundering and fraud prevention.
Legitimate Interests: For purposes such as improving our services, ensuring network security, and preventing unauthorised activity.
Consent: For specific purposes, such as sending marketing communications, where consent has been explicitly given.

We do not sell personal data to third parties. Information may be shared with trusted partners under strict confidentiality agreements for essential purposes, including:

Payment Processors: To securely handle deposits and withdrawals.
Game Providers: To enable gameplay and manage game outcomes.
Regulatory Authorities: When required by law or to protect our legal rights.

Data Security and Retention

Protecting personal information is a priority. We implement robust security measures, including SSL encryption for data in transit and secure wallet integrations for financial transactions. Account activity is monitored to detect and prevent suspicious logins. Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal retention periods.

Rights Regarding Personal Information

Individuals have several rights concerning their personal data. These include the right to access, correct, or request the deletion of information held about them. It is also possible to object to or restrict certain processing activities. To exercise any of these rights, please contact our support team. Further details on managing play can be found in the Twinqo responsible gambling section.

Our website uses cookies to enhance user experience, ensure functionality, and gather analytical data. Cookies are small text files stored on a device. Users can manage cookie preferences through their browser settings, though disabling certain cookies may affect the site’s performance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any significant changes will be communicated through our website or by other direct means. Continued use of our services after such changes constitutes acceptance of the new policy.

Contact Information

For any questions or concerns regarding this Privacy Policy or the handling of personal data, please reach out to our support team via email at support@twinqo.io.